Terms and Conditions

1.1 These Terms and Conditions represent a contract between Your Cleaning Solution and the Customer.

1.2 The Terms and Conditions outlined apply to all our services, which include home general cleaning and residential deep cleaning services.

1.3 By engaging Your Cleaning Solution for any services, the Customer acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions. The Customer's use of Your Cleaning Solution's services constitutes acceptance of these Terms.

2.1 Your Cleaning Solution offers professional cleaning services to meet the diverse needs of customers across Singapore, including:

• Home General Cleaning
• Residential Deep Cleaning

2.2 By engaging our cleaning services, Customers acknowledge and accept our scope details and agree not to assign tasks outside of our scope to our service personnel. These limitations include:

• No Climbing Policy: Our cleaning crew strictly adheres to a policy of only cleaning reachable areas from floor level. Climbing ladders, stools, or similar apparatus is expressly prohibited.
• Residential Focus: Our services are exclusively tailored for residential properties.

3.1 Unless specified otherwise, all prices and quotations provided are in Singapore dollars and include GST.

3.2 Your Cleaning Solution accepts payment through:

• PayNow
• Bank Transfer

3.3 All sessions have a minimum duration of 3 hours. Even if the Service Personnel finishes before the agreed-upon time, the Customer is obligated to pay for the minimum 3-hour session amount.

4.1 The Customer is required to notify Your Cleaning Solution of any cancellations or reschedules at least 24 hours before the scheduled service date and time.

4.2 For cancellations or reschedules made with less than 24 hours notice, they will be classified as last-minute cancellations and a penalty of 50% of the quoted price will apply.

5.1 The Customer acknowledges and agrees to prioritize the safety and well-being of our Service Personnel by:

• Creating a safe and suitable working environment
• Refraining from engaging in unlawful activities during the session
• Ensuring that Service Personnel operate within the specified scope

5.2 Customer must provide their own cleaning equipment and materials for our Service Personnel to use. All provided equipment must be safe and functional.

6.1 If the Customer has any concerns regarding the quality of service or any other issue, such concerns must be raised within 7 days from the date of the incident.

6.2 In case of confirmed damage caused by Service Personnel, Your Cleaning Solution will attempt to repair the item at its cost. If the item can't be repaired, we will rectify the problem by crediting the Customer with the item's present actual cash value toward a like-replacement, upon payment of the service. The maximum compensation is SGD 200.

For any questions or concerns regarding these Terms and Conditions or the services provided, please contact Your Cleaning Solution at:

This Agreement and these Terms shall be construed in accordance with Singapore Law and shall be subject to the exclusive jurisdiction of the courts of Singapore.